BEIA Consult participated in Customer Care Conference & EXPO on 11 April 2019 in Bucharest, Romania.
We managed to keep up with all technological changes and challenges, with people growing in and out of new roles acquired, writing down history for the Customer Care & Contact Center segments in Romania.
A decade ago the international customer care market demanded the reinvention of business perspectives, focusing more on soft skill development and customer experience. Throughout time, the global socio-economic turmoil lead to an increasing need for visionary partnerships and state-of-the-art KPIs.
Nowadays, the global socio-economic turmoil demands an increasing need for visionary partnerships and state-of-the-art KPIs. We must step forward, not drift, alongside with the evolution of competitive intelligence tools, in a business environment operating a strategic paradigm shift as a survival and development imperative.